Contact
Customer Service & Ordering
Contacting canineliverhealth.ca is easy.
We can be reached on our Toll-Free line at 1-866-610-6004
from 10am to 5pm Eastern Standard Time.
International customers please call:
+001-905-513-1097
Five Leaf Pet Botanicals
3601 Hwy 7 E,
Suite 1005,
Markham, ON, L3R 0M3
Canada
1-905-513-1097
To reach our Returns Dept. please dial:
1-866-610-6004 or 1-905-513-1097
10am to 5pm Mon-Fri Eastern Standard Time
Email your questions about Returns to:
Shipping Policy
We do our best to ship all orders placed before 3 pm EST Monday through Friday that same day. Priority is given to Overnight and 2nd Day Air shipments. FedEx Ground service delivery time to US & Canadian addresses is up to 6 business days and is determined by delivery address.
Overnight, 2nd day and Ground shipping are available on checkout for North American customers. We ship all orders within North America via FedEx.
Please note FedEx cannot deliver to P.O. Boxes. If a P.O. Box is specified on checkout we will contact you prior to shipping your order to confirm a street address for FedEx delivery.
Saturday delivery is available to most areas, please call us at 1-866-610-6004 to confirm availability, FedEx Saturday delivery surcharge is $15.00.
Shipping within the USA and Canada
(48 contiguous states):
Your order will be shipped from our Florence, Kentucky location by the FedEx service selected on checkout.
Shipping to Alaska, Hawaii or Puerto Rico:
All orders will be shipped from our Florence, Kentucky location by either FedEx Overnight, 2nd Day or Ground (Ground service can take up to 8 business days to some parts of Hawaii and Alaska) service as selected on checkout.
Shipping globally (outside the US & Canada):
Orders will be shipped from our Florence, Kentucky location by FedEx International Priority.
USA and International Shipping Policy
We ship outside North America under the following terms:
You agree to assume all shipping costs. If the package is returned to us by your country’s customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund.
Some countries have restrictions that will not allow delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside North America.
International shipments (outside of North America) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country’s tax authority and customs officers.
30 Day Satisfaction Guarantee – Return Policy
We hope that you are happy with the results obtained by using our products but if for any reason you are not, you are welcome to return any items, opened or not for a full refund (less shipping fees). We offer a 30 day return policy on all of our products. All items you wish to obtain a refund for must be returned to us within 30 days from date of delivery. We can only issue refunds for the items returned to us so please send back all empty, open and sealed items.
Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.
The purchase price less shipping fees will be credited back to the original form of payment.
After receiving your Return Authorization Number please send items to:
Five Leaf Pet Botanicals Fulfillment Center
7500 Empire Drive
Florence, Kentucky 41042
USA
1-905-513-1097
Please note: For a refund of any item, the item must be returned to us. Please ensure items are safely packed so they will not be damaged in transport. We do not issue refunds for products that are not returned or for products returned after 30 days. When returning items, please use Insured U.S. Mail tracking to ensure proper delivery of your return. Returns without a Return authorization will not be accepted. If you refuse your delivery you will be responsible for all charges associated with it’s refusal and these fees will be deducted from your refund amount.
Shipping charges are not refundable.
Please allow 5 to 10 days for refunds to be processed.
Company Information
Five Leaf Pet Botanicals is a well-established, internationally recognized company and brand. Five Leaf Pet Botanicals is not a fly-by-night operation trying to sell the latest fad product. It is a privately owned company that has been managed by the same owner since it’s inception, over 11 years ago. Our specialty has always been helping people restore their canine companions health and we have been serving satisfied and loyal customers in over 50 countries for over 11 years. During this time, the Canine Liver Health, Canine Heart Health and Canine Kidney Health Programs have become the number one selling natural healing programs for companion animals in the world for one reason only – they work!
Privacy Policy
No selling, renting or revealing your personal information
At canineliverhealth.ca we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form. This speeds up processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway, Internet Secure. When placing an online order, your credit card number is not visible to order processing personnel. Same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times.
No Spam
We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.
Hi Amanda,
We write to thank you for your wonderful products that has been keeping our 14 years old CoCo healthy and active!
We have CoCo with us ever since she is a month old, she is part of our family and we always try our best to take good care of her.
In February 2009, CoCo did not feel like eating for 2 days and had a few episodes of shivering which lasts a few secs each time, we felt worry and took her to our vet and did the urine test and blood test, and find that Na (Sodium) is low, ALP is 1350 (normal level: 20-150) and ALT is 170 (normal level: 10-118), then a bunch of meds including one call “Ursosan” were prescribed, when we revisited our vet 5 days later and run the blood test again, there is no improvement on the ALT reading and the ALP is 2000!
We feel lucky that during the first visit when the vet indicated that the high ALP and ALT readings could be a sign of kidney and liver failure, we already start searching thru the internet for more information regarding canine kidney failure, and God we really glad that we had ordered a set of your “package one” after we came across your website and studied the testimonials left by other dog lovers, so when we turned to you for advice on why CoCo's ALP readings jumped off the chart after telling you what meds were being prescribed, you gave us a very valuable information that “Ursosan” may cause serious disorders of liver or renal functions!
We don't know why our vet prescribed “Ursosan” but we had then ceased all CoCo's medication and follow your program to treat CoCo with RenaCleanse/Blood Cleansing Tonic/Hepara-Cleanse, as well as feeding her with home made diet and Dog Greens, the improvement on CoCo is rather fast and significant, she becomes more active and feels like eating again!
As recommended, twice a year in the spring and the fall, we will treat CoCo one week of Rena-Cleanse & Blood Cleansing Tonic and one week of Hepara-Cleanse & Blood Cleansing Tonic for maintenance, and Dog Greens is essential for each meal, it has been 15 months now and CoCo is still healthy and happy!
Thank you again!
Love from CoCo, June and Kent Wong
Hong Kong
